FAQ's
If you have any questions or queries, please check out our Frequentley asked Questions below. If you dont find the answer to your question you can still always call us on 07975 626930
We opperate as a local business delivering quality logs to our local customers. We often run out of logs early in the year due to high demand, it is therefore counter productive for us to expand our delivery area.
Orders will arrive on our tipping trailer, with logs coming off the back of the trailer.
We cover most of South Essex, from Southend to Grays, Chelmsford to Romford
In general delivery is included, the larger the load the less likely we charge delivery.
We will need to tip your goods onto your property, i.e a driveway or grass frontage.
We try to be as adaptable as possable, if you don't have anywhere for us to tip, we can unload by hand however this needs to be pre-arranged and is chargeable at £45 per hour.
Yes, our logs are all hardwood and are dry enough to burn straight away. Even our Part Seasoned Logs are good enough to burn straight away. (just a small loss in efficiancy) However you will need to check with your burner manufacturer.
Our logs are nominally 9” long, but due to the individual nature of sawing the logs, lengths can vary +/-2” typically. If you have a maximum log size to fit in your burner, we will do our best to supply logs as close as possible to that length.
Due to the varied nature of timber split individually, the number of logs varies in each load. For this reason we sell by volume rather than number of logs.
Our logs are stored outside but under a roof, giving them a chance to dry and season as the wind blow's around them and the sun beats down on them, all the time staying dry out of the rain. Making sure you have the very dryest hardwood logs this winter.
Our logs are all totally organic, they come straight from the tree via our log pile to your door, any bugs found on our logs are harmless, and are a part of the trees natural cycle.
Our prices are all inclusive of VAT @ 5% which is the standard rate for solid fuel sold to domestic clients, however if you are a commercial customer the VAT rate will be set @ 20% and your invoice will be adjusted accordingly.
We deliver to most areas of Essex if needed, but we try to stick within an approximate 15 mile radius of our yard in Galleywood. Please ask for a confirmation of any delivery costs with your enquiry.